Returns & Exchanges
At A L E X Λ N D R A, we strive for perfection in every silhouette; however, if your purchase is not quite right, we offer a seamless 30-day return policy for all unworn items in their original packaging. Our commitment to quality ensures that your experience remains sophisticated and effortless from delivery to exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the items in their original A L E X Λ N D R A packaging, ensuring all designer tags and security seals remain intact.
Ship with Ease
Affix the prepaid shipping label provided in your portal confirmation and drop your package at any authorized courier location.
Quality Review & Refund
Once our atelier receives and inspects your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing